Terms & Conditions
It is illegal for any person under the age of 18 to purchase fireworks, by agreeing to purchase you confirm that you are over the age of 18. On delivery and collection, if it is deemed necessary, we will require proof of age before handing over any fireworks. In the event that it is clear that the person ordering is underage, we will refuse the delivery/sale.
This website is owned and operated by The Fireworks Store Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
The Firework Store
Unit 4 Millennia Park Wakefield WF2 8PW United Kingdom
Phone: 01924 290088
Email: sales@thefireworkstore.co.uk
The Fireworks Store Ltd, registered in England 5043317
Making a Purchase
Our website has been designed and structured to make your online purchase as easy as possible. The prices quoted on this site are specific to web orders only and may differ from our retail shop prices. All prices quoted are in UK£.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you confirmation of the delivery date. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the revised price is acceptable.
In busier periods our stockholding may decrease quicker than our website updates. In the event that we are unable to dispatch a product due to unavailability, we will contact you to advise you and may offer an alternative at a similar price or may offer you a dearer product at a discounted price to complete your order. In the event that our alternative is unacceptable, we will issue a refund for that item, though the removal of the product may increase delivery charges due to the revised invoice value.
Shipping and Handling
Currently, we quote up to 7 working days delivery option for national deliveries, please note this is based on Monday-Friday excluding bank holidays, however at peak times the company DOES deliver weekends. If you need your order any quicker, then please get in touch BEFORE you place your order and we will liaise with the transportation company to see if we can get it to you quicker. We aim to get orders out as quickly as possible to prevent any delays in the shipping network, particularly during October and November when they run at full capacity.We ask our courier to let customers know a day and an approximate time for delivery. The delivery must be signed for by someone over the age of 18. In the event of a failed delivery, the goods will be returned to us and a re-delivery charge will apply. This must be paid for before a re-delivery. so on the day of delivery please be available to answer any calls from the transportation company to prevent a failed delivery. In the event of a FREE delivery order, any re-delivery will be charged for. For more information regarding deliveries, please check our delivery information page.Pre-Orders
Where an item is designated as Pre-Order, we will not ship out the order until it is complete, so please be aware that one pre-order item will delay delivery of the total order. When it becomes apparent that a pre-order item will not arrive in time for the delivery date specified, we will contact you and offer you either an alternative or refund the item in question.
Credit Card Security
Your payment is secure
The Firework Store takes the security of payment card data extremely seriously. This is why all of our online payments are handled through Paypal or Square secure gateway.
Nobody in our organization ever has access to your card details. We are only ever supplied with the type of card that you placed your purchase with, and the last 4 digits of your card number.
How this works
The website becomes secure once you have confirmed your order on the 'Checkout' page. You are immediately redirected to Paypal or Stripe where you enter your card details. This is a secure payment page.
Payment Card Industry Data Security Standard (PCI DSS)
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security, Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.
Compliance with this standard is compulsory for all merchants (The Firework Store is a merchant) who accept payment cards.
Cancellation
In the event that an order is placed and paid for on our website, at that point we will allocate and pick your order. If you need to cancel your order we require it in writing to sales@thefireworkstore.co.uk indicating your order reference. In the event that your order has been delivered, it is your responsibility to get the goods back to us. All orders not collected within 14 days of being notified or placing the order, without advising us, and subsequently canceled, we will charge a 15% re-stocking fee
Privacy Policy
The Firework Store does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site's functionality. They are used to aid navigation and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser's privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third parties for goods delivery purposes.
Returns Policy
We offer a full refund policy providing the following conditions are met.
1. We must be notified within 24 hours of receipt and goods must be returned to us within 7 days of receipt of goods. Please contact us first to receive a returns authorization number. Goods will not be accepted without this number.
2. Goods must be intact with all packaging. The goods must be shipped back to us in the same condition as it was received.
3. Unfortunately we cannot refund shipping costs incurred.
4. It is the customer's responsibility to return the goods to us. Please note that Fireworks MUST be shipped via a specialist carrier and NOT by normal shipping methods.
5. We aim to process returns within 7 days of receipt and will refund any monies due only to the same payment method and card used in checkout.
6. Where a return is received outside out conditions, it will be deemed as in "Dispute". Items in "Dispute" will not be refunded and a reason supplied. These goods will be returned at the customers' expense.