Fireworks Delivery Information
As we have stated for many years, the shipping of fireworks is a nightmare. It’s not just a case of popping them in a box and nipping to the Post Office, sending fireworks, or anything classed as hazardous, through the normal channels is illegal. It's taken time but we have now found a transportation company that can deliver our firework orders.
Fireworks are classed as hazardous, no surprise there then, and as such require specialized shipping, which as you may guess is expensive, and you won't be wrong, it's eye-wateringly expensive. Unfortunately, we have all gotten used to cheap or free deliveries on our website orders, so when you see what the charge for fireworks deliveries are, its a shock. Trust me, it’s not cheap, but we heavily subsidize the price you will be shown. We are not charging the full amount of any delivery charge and we are absorbing some if not all of the cost.
We have now updated our checkout system which will analyse the order's postcode and offer a shipping cost. When you place an order, please make sure that the postcode is correct and our site will calculate the cost. Depending on the amount spent, we offer a FREE fireworks delivery service to the majority of the UK. This is dependent on the amount spent and the delivery postcode.
For local deliveries within an approximate 15-mile radius of the shop, we will be doing our own deliveries. We will try to get the order delivered to you as soon as possible, but quote up to 3 days. If you need it quickly, get in touch BEFORE you place your order to see if we can accommodate your requirements.
Standard Delivery
Currently, we quote up to 7 working days delivery option for national deliveries, please note this is based on Monday-Friday excluding bank holidays, however at peak times the company DOES deliver weekends. If you need your order any quicker, then please get in touch BEFORE you place your order and we will liaise with the transportation company to see if we can get it to you quicker. We aim to get orders out as quickly as possible to prevent any delays in the shipping network, particularly during October and November when they run at full capacity.
We ask our courier to let customers know a day and an approximate time for delivery. The delivery must be signed for by someone over the age of 18. In the event of a failed delivery, the goods will be returned to us and a re-delivery charge will apply. This must be paid for before a re-delivery. so on the day of delivery please be available to answer any calls from the transportation company to prevent a failed delivery. In the event of a FREE delivery order, any re-delivery will be charged for.
We endeavour to ensure that our website stock is correct, however occasionally we may sell out of a product before we can update our website as the two are not connected, or very occasionally we may deem a product not fit for resale, we are very careful about fireworks. Should this happen, we will offer the option to accept a replacement of something of equal or greater value, or a full refund. This rarely happens, but we have to cover all contingencies.
If you no longer require any fireworks, you must inform us, via email, within 7 days of receipt of the order. Fireworks MUST be returned via specialized couriers who are licensed to carry hazardous goods. It is illegal to send explosives via normal postal methods. The cost of the returned shipping is your responsibility. Fireworks MUST be returned in their original packing (not the packing box the order was shipped in) with no signs of tampering or damage. Any damage, tampering, or other defects caused after the goods were shipped, will affect our ability to issue a full refund of the item. Please note shipping costs are not refunded.
Scotland Deliveries.
Due to recent changes in the legislation regarding fireworks in Scotland, we can only supply fireworks orders with an NEC of less than 5kg. In the event of an order exceeding 5kg NEC, we will get in touch regarding the order. Our website shows the NEC of each firework, which is calculated on your order, the weight shown is the NEC weight and not the gross weight.
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