Fireworks | Click & Collect | Delivery | Nationwide
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Terms & Conditions

About Us

This web site is owned and operated by The Fireworks Store Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Firework Store
Unit 12 Millennia Park Wakefield WF2 8PW United Kingdom
Phone: 01924 290088
Email: sales@thefireworkstore.co.uk
VAT Reg; 989 8646 21
The Fireworks Store Ltd, registered in England 5043317

Making a Purchase

Our website has been designed and structured to make your online purchase as easy as possible. The prices quoted on this site are specific to web orders only and may differ from our retail shop prices. All prices quoted are in UK£ and are inclusive of VAT at the current rate.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you confirmation of a delivery date. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the revised price is acceptable.

In busier periods our stock holding may decrease quicker than our website updates. In the event that we are unable to dispatch a product due to unavailability, we will contact you to advise you and may offer an alternative at a similar price or may offer you a dearer product at discounted price to complete your order. In the event that our alternative is unacceptable we will issue a refund for that item, though the removal of the product may increase delivery charges due to revised invoice value.

Shipping and Handling

** It is a legal requirement that the order is signed for by someone over the age of 18, ID may be requested**
In the event of a failed delivery, no-one in, no one over the age of 18, there will be a re-delivery charge of £30.00*  irrespective of whatever delivery charge, if any, is paid on checkout. This will need to be paid PRIOR to any re-delivery. We can ONLY deliver to the address on the schedule, it can't be left with neighbours or left unattended.
 
In the event of the order being cancelled due to refusal to pay the re-delivery charge, we will charge a restocking fee of 25% which will be deducted from any money refunded.
*For Northern Scotland, the re-delivery charge is £45.00

Pre-Orders

Where an item is designated as Pre-Order, we will not ship out the order until it is complete, so please be aware that one pre-order item will delay the total order. Where it becomes apparent that a pre-order item will not arrive in time for the delivery date specified, we will contact you and offer you either an alternative or refund the item in question.

Credit Card Security

Your payment is secure
The Firework Store takes security of payment card data extremely seriously. This is why all of our online payments are handled through Global Payment secure gateway..

Nobody in our organisation ever has access to your card details. We are only ever supplied with the type of card that you placed your purchase with, and the last 4 digits of your card number.

How this works
The website becomes secure once you have confirmed your order in the 'Checkout' page. You are immediately redirected to Global Payments Secure Gateway where you enter your card details. This is a secure payment page.

Payment Card Industry Data Security Standard (PCI DSS)
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.

Compliance with this standard is compulsory for all merchants (The Firework Store is a merchant) who accept payment cards.
 

Privacy Policy

The Firework Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We offer a full Refund policy providing the following conditions are met.

1. We must be notified with 24 hours of receipt and goods must be returned to us within 7 days of receipt of goods. Please contact us first to receive a returns authorisation number. Goods will not be accepted without this number.

2. Goods must be intact with all packaging. The goods must be shipped back to us in the same condition as it was received.
3. Unfortunately we cannot refund shipping costs incurred.
4. It is the customers responsibility to return the goods to us. Please note that Fireworks MUST be shipped via a specialist carrier and NOT by normal shipping methods should you wish us to use our specialised courier we will gladly provide a quotation for collection which must be paid prior to any collection. Any goods returned as Unwanted will be charged a 15% re-stocking charge.
5. We aim to process returns within 7 days of receipt and will refund any monies due only to the same payment method and card used in checkout.
6. Where a return is received outside out conditions, it will be deemed as in "Dispute". Items in "Dispute" will not refunded and a reseon supplied. These goods will be returned at the customers expense.