We offer a full Refund policy providing the following conditions are met.
1. We must be notified with 24 hours of receipt and goods must be returned to us within 7 days of receipt of goods. Please contact us first via email to receive a returns authorisation number. Goods will not be accepted without this number.
2. Goods must be intact with all packaging. The goods must be shipped back to us in the same condition as it was received.
3. Unfortunately we cannot refund shipping costs incurred.
4. It is the customers responsibility to return the goods to us. Please note that Fireworks MUST be shipped via a specialist hazard carrier and NOT by normal shipping methods should you wish us to use our specialised courier we will gladly provide a quotation for collection which must be paid prior to any collection. Any goods returned as Unwanted will be charged a 15% re-stocking charge.
5. We aim to process returns within 7 days of receipt and will refund any monies due only to the same payment method and card used in checkout.
6. Where a return is received outside out conditions, it will be deemed as in "Dispute". Items in "Dispute" will not refunded and a reason supplied. These goods will be returned at the customers expense. If a product is received and it's evident that the product has been tampered with, incorrectly stored or used then this will not be accepted back.