Terms & Conditions

About Us

This web site is owned and operated by The Fireworks Store Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Firework Store
Unit 12 Millennia Park Wakefield WF2 8PW United Kingdom
Phone: 01924 290088
Email: sales [at] thefireworkstore [dot] co [dot] uk
989 8646 21


The Fireworks Store Ltd, registered in England 5043317

Making A Purchase

Our website has been designed and structured to make your online purchase as easy as possible. The prices quoted on this site are specific to web orders only and may differ from our retail shop prices.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments and these are deals with over an SSL secure connection to ensure your details are kept secure.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We endeavour to ship goods within 24 hours of receipt of payment, unless a delivery date is requested. Where 2 day shipping is required, providing the order is received within the timescale laid out within the shipping option, we will dispatch the following day.

Due to the nature of transportation of Fireworks we heavily subsidise the transportation costs and the price charged to the customer is not a true representation of the true cost. We therefore have to zone the Firework deliveries and it is the customers responsibility to ensure that the correct shipping charges are paid on checkout. we will not be held responsible for delays in shipping due to incorrect shipping charges.

We will provide you with an estimated delivery date, based on information provided to us by the carriers. It is important that there is someone over the age of 18 in to accept the delivery. Should the carriers find no-one in to accept the order, they will take the parcel away and re-deliver, this will incur an additional charge of £15. This is passed on to us by the carriers.If an order is returned to us by the carriers, we will deduct any additional carriage charges incurred and a 20% re-stocking fee. Any remaining monies will be refunded.

To aid in the cost of shipping, we will include fireworks to the value £30.00 when a customer spends over £350 (excluding the carriage). We will choose the fireworks and they will be calculated at our prices as shown on the website, excluding any special offers. We may include product that isn't on our website, but we will use the shop value rather than any applicable RRP.

Delivery Schedule

All customers will be advised of dispatched via email and be advised of any tracking numbers.

We will always require a signature on delivery, so please ensure that there is someone available to receive and sign for the parcel.

We try our best to comply with a customers delivery requierments and if you require goods delivered within another timeframe not laid out on this schedule, please don'y hesitate to phone us and we will be more than happy to confirm details.

We can't be held responsible for delays in delivery due to incorrect delivery options on checkout. Orders returned to us via our carrier as undelivered due to no-one in. We will deduct any additional fee's charged to us via the carrier together with a 25% re-stocking fee. Any remaining monies will be refunded.

Back Orders

If your item is not in stock, it should become available to order during your shopping experience.

Where an item can be ordered, you will be forwarded to our enquiry form. Please complete the form with all the relevant details and send it to us. We will check availability and delivery schedules to ensure we can comply with your request.

If we can fulfill your order within your time scale we will contact you and you will have the option to purchase the item as a forward order.

Tax Charges

For orders made from the UK , our prices are inclusive of VAT at the relevant rate.

Credit Card Security

Your payment is secure
The Firework Store takes security of payment card data extremely seriously. This is why all of our online payments are handled through Actinic Payments.

Nobody in our organisation ever has access to your card details. We are only ever supplied with the type of card that you placed your purchase with, and the last 4 digits of your credit card.

How this works
The website becomes secure once you have confirmed your order in the 'Checkout' page. You are immediately redirected to a 'Secure Actinic Payment Form' where you enter your card details. This is a secure payment page.

Payment Card Industry Data Security Standard (PCI DSS)
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.

Compliance with this standard is compulsory for all merchants (The Firework Store is a merchant) who accept payment cards.

Actinic Payments (PCI DSS compliant)
The Firework Store use 'Actinic Payments' and all Actinic software products when used with a PCI DSS compliant payment service provider (PSP) such as Actinic Payments are immediately PCI DSS compliant.

All Actinic Payments accounts also include automated fraud screening. The service is provided through an integration with The 3rd Man, Europe’s leading fraud screening service and used by many leading retailers including Argos and Tesco.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01924 290088 (International +44 01924 290088) or fax us on or write to us at Unit 12 Millennia Park Wakefield WF2 8PW United Kingdom

Privacy Policy

The Firework Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We offer a full Refund policy providing the following conditions are met.

1. We must be notified with 24 hours of receipt and goods must be returned to us within 7 days of receipt of goods. Please contact us first to receive a returns authorisation number. Goods will not be accepted without this number.
2. Goods must be intact with all packaging. he goods must be shipped back to us in the same condition as it was received.
5. Unfortunately we cannopt refund shipping costs incurred.
6. It is the customers responsibility to return the goods to us and we strongly recommend using an insured service with a signature on delivery.
7. We aim to process returns within 7 days of receipt and will refund any monies due only to the same payment method and card used in checkout.
8. Where a return is received outside out conditions, it will be deemed as in "Dispute". Items in "Dispute" will not refunded and a reseon supplied. These goods will be returned at the customers expense.
9. All goods supplied are sold with a 30 day guarantee. You may return faulty goods for a refund or exchange. This does not affect your statutory rights.